Is Your Partner Compensation System Working?

Ask a managing partner whether the compensation plan is working and you will usually get an answer about the last allocation meeting. It went fine. Nobody stormed out. A couple of partners grumbled and then signed. The plan must be working.

That is the wrong test, and it is the one almost everyone uses.

A peaceful partnership tells you the plan is predictable. It doesn’t tell you whether the plan is paying for what the firm needs to achieve its strategic goals. Partners who have worked out how their number gets set stop arguing about it and start playing to it. If the plan pays for personal billings and originations, that is what you will get. The peace you are enjoying in January is the sound of that arrangement running smoothly.

Here is a better test. Take the three or four things your strategic plan says the firm needs to do over the next two years. For each one, find the specific component of the compensation plan that makes a partner financially better off for having done it. The strategy asks for cross-selling and the plan pays for originations. The strategy asks for orderly succession and the plan lets a retiring partner hold client credit until the day he walks out. Partners follow the money every time, and they are right to.

The clearest version of this shows up in delegation. The proper use of leverage is the most commonly ignored profitability lever in law firms, and compensation is usually the reason it gets ignored. When a partner’s pay turns on personal billable hours, every file handed down to an associate is money out of that partner’s pocket, so the partner keeps the file. Your most expensive person does work a third-year could do. The associate does not develop. The matter gets billed at a rate your client is increasingly unwilling to pay. None of this comes up at the allocation meeting, and there is no line item for it anywhere in your financials. It shows up three years later, as a partner class you cannot promote.

And these days, AI adoption and implementation is likely listed as one of the most important strategic goals for most firms. However, many law firms’ compensation systems are not equipped to address this issue. If your firm has an “eat what you kill” system, how do you reward partners for dedicating non-billable time to helping build AI systems which benefit the whole firm?

The next place to look is the equity itself. Ask how many of your equity partners would be admitted to equity partnership today, based on their current performance. Firms cut associates and staff when times get tight and leave the partner ranks alone. That protects the current year and gives away the leverage that carries the next five.

That brings you to the plan’s underlying design. Generally speaking, firms with subjective compensation systems are more profitable than formula-based firms. Formulas are easier to administer and easier to defend, but they push partners toward personal production at the expense of everything the firm needs that a formula cannot see. An eat-what-you-kill approach can stunt the growth of an otherwise healthy firm. In my experience it produces conflict and resentment between partners who each believed they were behaving reasonably.

A subjective system asks more of your governance than a formula does. Someone has to decide, and the decision has to hold up in front of people who will dislike it. In my experience, top-down centralized management is the most efficient and effective way to manage, and compensation is where that view gets tested hardest. Give a small committee real authority and a written process it has to follow. Publish the criteria before the year starts, while partners can still respond to them. Then give every partner a written explanation of their own number. Having to write the reasoning down improves the reasoning, and that is often the larger benefit.

Partners will accept a number they dislike if they believe it was reached on the merits. They will not accept a number they cannot trace, however carefully you arrived at it. Trust in the process is worth more to a firm than how precisely the formula is calculated.

If you want a rough read on where your own plan sits, I have put together a short diagnostic below that walks through the areas where compensation tends to work against the firm. It takes about four minutes. It is a starting point, not a substitute for a proper compensation review.

TAKE THE PARTNER COMPENSATION SYSTEM DIAGNOSTIC

Contact me if you’d like to discuss.

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What the Law Firm of the Future Looks Like: Strategy, Structure, and Supercharged Lawyers

I was pleased to be interviewed recently by Michelle Crawford, Founder of Being More Human, for their webinar, “The Law Firm of the Future,” which was presented in Newcastle, Australia, on June 24, 2025.

Here’s a summary of my interview with Michelle. I shared my views on the future of law firms, AI and the leadership qualities that will define success over the next decade.

Breaking Free from the Pyramid

When Michelle asked me what the law firm of the future means to me, I told her we need to move beyond the traditional pyramid structure we’ve relied on for decades. That model, where equity partners sit at the top, supported by layers of associates and staff, has worked for a long time. But it’s not built for what’s coming next.

With AI and other technologies transforming how legal work gets done, I see firms shifting toward a flatter, platform-based structure. This will be a more client-centered, collaborative structure, with success measured by outcomes and value created, not just time. We won’t need as many associates performing repetitive tasks, and we’ll start integrating professionals from outside traditional legal roles, such as legal engineers and data analysts.

Equity partners will still play a vital role, but the real value will come from how well we can deliver outcomes through innovative systems and multidisciplinary collaboration. Power dynamics within firms will shift, too. Influence won’t just come from seniority or book of business; it will come from how well you can contribute to a team that’s built for speed and client value.

The Most Critical Changes Firms Must Make

When I look at how law firms currently operate, I see two changes that can’t wait any longer.

First, we need to move away from time-based billing. As we adopt AI and become more efficient, relying solely on billable hours starts to work against us. If we’re doing things faster but still charging by the hour, we’re shrinking our revenue. That’s why I encourage firms to take value-based pricing seriously; pricing based on the outcome or the value to the client, rather than the time spent.

The second adjustment is building real support for AI implementation. This isn’t something lawyers can do alone. We need legal engineers and operational professionals who understand how to integrate technology in a way that delivers genuine value. Efficiency on its own isn’t enough; we must connect it to pricing and the client experience.

Starting the AI Journey Right

I always tell firms to start with their workflows, not with tools. Before investing in AI or diving into platforms like ChatGPT, map out your processes. Where are the inefficiencies? Where are you duplicating effort or overcomplicating tasks?

Sometimes the answer isn’t to automate, it’s to eliminate or redesign. If a workflow is broken, automating it makes you faster at doing the wrong thing. Once you’ve rethought your processes, you can explore tools that help you do things more efficiently and effectively.

It’s also critical to set policies around AI use. These technologies are advancing rapidly, and you must manage issues like hallucinations and data security. A recent Thomson Reuters survey showed that regular AI usage among lawyers doubled in a year, from 20% to 40%. This is moving fast. If you haven’t started, the best time is now.

Culture and Talent: The Human Side of Transformation

Culturally, firms need to rethink their leadership style in this new platform structure. You’re bringing in a broader mix of multidisciplinary professionals, and need leaders who know how to work collaboratively and lead diverse teams.

That means making space for empathy and inclusive leadership. Emotional intelligence is going to become more critical than ever. AI can handle a significant amount of legal grunt work, but it cannot replace the client relationship and business development functions. That’s where people will shine.

Job descriptions will also change dramatically. Team members won’t just be “partners,” “lawyers,” or “staff.” They’ll be contributors in a flexible, tech-enabled system. And firms that adapt their culture to that reality will attract the best talent.

My Bold Prediction for 2035

By 2035, we may no longer refer to them as law firms. We’ll be seeing global platforms that bring together lawyers and multidisciplinary professionals under one roof. Midsized firms will get squeezed as their clients accelerate the adoption of AI for in-house legal work. Smaller firms that supercharge their lawyers using AI will be a force to be reckoned with.

And I hope we retire the term “non-lawyer.” Everyone who contributes to client outcomes, whether they’re a lawyer or not, deserves equal recognition and opportunity. We shouldn’t define people by what they aren’t.

We’ll also see changes in ownership models. In some parts of the world, such as the UK, non-lawyer ownership and multidisciplinary practices are already well-established. That change is happening slower in North America, but it’s coming, and AI is accelerating it.

I believe firms will become increasingly integrated, with fewer silos and a greater focus on collaboration across disciplines. That’s how we’ll deliver high-value services and meet our clients’ evolving needs.

The future belongs to firms that can adapt quickly and focus on delivering value to clients. The transformation is already underway; the question is whether your firm will lead it or be left behind.

The Link Between Knowledge Management and Profitability

In the competitive landscape of legal services, Knowledge Management (KM) stands as a powerful driver of profitability—particularly at the upper echelons of the profit pyramid. While many firms acknowledge this connection, the mechanisms behind it deserve deeper exploration.

Effective Rates: The Profitability Cornerstone

As David Maister emphasizes in his book,”Managing the Professional Service Firm,” increasing effective rates represents one of the most influential factors in boosting profitability. This increase typically stems from three sources: specialization, innovation, and enhanced value delivery. A robust KM system catalyzes improvement across all three dimensions.

By functioning as a centralized information repository, KM systems enable attorneys to develop deeper expertise within specific practice areas. They provide the platform for innovative service delivery models and significantly elevate the value proposition presented to clients.

Transforming Legacy Knowledge into Profit Centers

The strategic reuse of legal work product represents perhaps the most dramatic opportunity KM offers. By capturing and systematizing past work, firms can substantially reduce service costs while recapturing the true value of their intellectual capital. This approach shifts the paradigm from time-based billing to value-based compensation.

Contrary to some perceptions, value billing for knowledge assets isn’t unethical when implemented transparently. Clients who are informed upfront about this approach and understand how it reduces their overall legal spend often enthusiastically embrace it. Meanwhile, firms benefit from expanded profit margins through higher effective rates, creating a genuine win-win scenario.

Client-Centric Economics

KM delivers precisely what sophisticated clients increasingly demand: increased value. Simultaneously, it allows firms to enhance their effective rates for knowledge products and services. By transforming legal databases into reusable assets, KM enables law firms to invest in future growth similar to other industries, moving beyond the traditional partner-centric fiefdom model.

Overcoming Compensation Challenges

The most significant obstacle to KM adoption often lies in partner compensation systems that prioritize short-term results. Many partners struggle to accept temporary impacts on current compensation for long-term organizational benefits. Forward-thinking leadership teams address this by explicitly rewarding contributions to knowledge systems.

Even modest initial steps, such as recognizing partners who make substantial KM contributions, can begin shifting the culture.

The Missing Link

Knowledge Management fundamentally drives profitability by supporting higher effective rates—a major  determinant of law firm financial performance. As client pressure for alternative billing models intensifies, KM offers the perfect solution: helping clients reduce overall legal expenses while simultaneously increasing firm profitability.

In this capacity, KM truly represents the “missing link” for law firms seeking dramatic profit enhancement in today’s evolving legal marketplace.