I listened with interest to Jared Correia’s latest Legal Toolkit podcast with his guest Mary Juetten speaking on the topic of Managing your Law Firm with Key Performance Indicators (KPIs).
Mary has some great suggestions for KPIs that small firms can use to improve their profitability. Two of her favourite KPIs are Net Promoter Score and the Pipeline. Listen to the podcast to hear more.
Founder of Profits for Partners, Management Consulting Inc. We provide strategic profit-focused advice to professional service firms based on 25 years of executive management and consulting experience. I am a management consultant, chartered accountant and former COO of a major Vancouver, BC law firm. My specialties are profitability improvement, strategic planning, firm governance, partner compensation, financial management and operations management.
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